Shipping & Returns
Shipping Policy
We ship your orders quickly and keep you informed every step of the way. Learn how our shipping works and what to expect when ordering from StarDrop.
How shipping works:
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Domestic Shipping: Most orders are delivered within 3-5 business days.
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Imported Items: Orders that include imported products may take 9-15 business days for delivery, depending on customs clearance and shipping logistics.
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You will receive email notifications about your order status at each stage.
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You can also check your order details anytime from your account dashboard.
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Instead of tracking numbers, we share updates directly from our carrier partners because sometimes tracking information can be delayed, inaccurate, or unavailable. By handling updates this way, we can quickly address any issues ourselves, ensuring you don’t have to reach out repeatedly — just stay assured that we’re taking care of it.
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Shipping times may be affected by weather, holidays, or other unforeseen circumstances.
Frequently Asked Questions – Shipping
Why is shipping important?
Shipping ensures your order reaches you safely and on time. We carefully pack and dispatch every order to give you the best possible experience.
How do we handle shipping updates?
We share updates directly from our carrier partners via email and the order details page. This allows us to solve any issues quickly if tracking information is delayed or incomplete — so you don’t have to worry or keep checking back.
What if there’s a delay?
Delays can happen due to weather, customs clearance, or other issues beyond our control. If this occurs, we will keep you informed and work to resolve the situation as quickly as possible.
Return & Exchange Policy
We want you to be completely satisfied with your purchase. Read about our simple return process and how it helps you shop with confidence.
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Returns can be made within 15 days of delivery.
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Items must be unused and in their original packaging.
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Certain items, such as clearance or personalized products, may not be eligible for return — please check the product description.
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If you need assistance with a return or exchange, you can contact me directly at [+91 85878 24408] or [your email address]. I’m always happy to help and ensure your experience is smooth.
Frequently Asked Questions – Returns
Why are returns necessary?
Returns give you peace of mind when shopping. If a product doesn’t meet your expectations, you can easily exchange or return it without any hassle.
How do we process returns?
We review return requests and guide you through the next steps. Once the returned item is received in good condition, we’ll process your refund or exchange promptly.
What if I face an issue with my order?
If there’s a problem, such as receiving the wrong item or needing assistance, you can contact our support team via email. We’re committed to resolving any issue and ensuring you’re satisfied.
Can delivery be delayed?
Yes, deliveries may sometimes be delayed due to factors like weather, customs checks, or supply chain disruptions. We will notify you as soon as possible and assist you through any delays.